Frequently Asked Questions
Everything you need to know about your next favorite hat.
How do I determine my correct hat size?
We recommend measuring the circumference of your head about half an inch above your ears using a soft tape measure. You can then refer to our comprehensive Size Guide located on each product page to find your perfect fit.
What is your return policy for limited edition drops?
We offer a 30-day return window for most items in original condition. However, please note that certain exclusive, limited-edition releases are final sale and cannot be returned or exchanged due to their high demand and rarity.
How long does shipping take for domestic orders?
Standard domestic shipping typically takes 3-7 business days. Once your order is processed and shipped, you will receive a tracking number via email to monitor its journey to your doorstep.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout. Please note that customers are responsible for any applicable customs duties or taxes.
How should I clean and maintain my hat?
To keep your hat in pristine condition, we recommend spot cleaning with a damp cloth and mild detergent. Avoid submerging the hat in water or using a washing machine, as this can damage the structure and fabric.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.